Terms & Conditions

Willa Air is offering a flight to and from Coachella (leaving from Los Angeles) for Weekend 1. The flight will accommodate 12 Passengers, at no cost to them, subject to the Terms (the “Offer”). The flight will depart from Van Nuys (KVNY) for Palm Springs (KTRM) on Friday, April 15, 2022, at 10:00am PST, and will depart from Palm Springs (KTRM) for Van Nuys (KVNY) on Monday, April 18, 2022 at 10:00am PST. Passengers will be chosen from a list of Participants who submit an application on the Willa Air website (willa.com/air) between March 28, 2022, and April 8, 2022. By submitting an application for a Willa Air ticket, each Participant (“Applicant”) agrees to the Terms, which include the following questions and answers, Terms & Conditions of Carriage, and incorporate the Willa Pay Terms and Conditions Agreement, including its arbitration provision.

Who is eligible to fly Willa Air to Coachella?

Social media creators who are U.S. residents and are 18 or older, who already have a ticket for Coachella Weekend 1, and who will be departing from Los Angeles for Coachella Weekend 1 Friday, April 15 - Sunday, April 17, 2022.

How long is the application open?

Willa Air to Coachella will be accepting applications Monday, March 28, 2022 - Friday, April 8, 2022.

How will Passengers be selected?

Passengers will be chosen from a list of applications received between March 28, 2022 and April 8, 2022. They will be picked based on several factors, and priority consideration will be given to creators who are or become Willa users and use the app to send approved invoices.

How will Passengers be notified? When will they be notified?

Applicants who are selected as Passengers will be contacted via email by April 11, 2022.

How do Applicants increase their chances of receiving a ticket?

If an Applicant is not a Willa user, they can increase their chances of receiving a ticket by downloading the Willa app, signing up for a Willa account, and submitting approved invoices. For existing Willa users, the more approved invoices sent leading up to April 8, 2022, the further up the Applicant list their name will appear. 

What is an “approved invoice”?

An approved invoice means an invoice for which: (1) a Willa user requested payment from Willa, and (2) Willa approved the purchase of that invoice from the Willa user in accordance with the Willa Pay Terms and Conditions Agreement. An invoice is not an approved invoice if, for example, it is: for future work, already past due, in dispute, fraudulent, potentially fraudulent, or a duplicate submission. All approval and rejection decisions of Willa are final and not subject to review or appeal.  

How many tickets does each Passenger get?

There is a limit of one ticket per Passenger. Additional travellers or plus-ones are not allowed on Willa Air flights.

Does Willa Air provide a ticket to Coachella?

No. Willa Air only provides a plane ticket to and from Coachella Weekend 1.

When do selected Applicants need to confirm that they will be Passengers with Willa Air to Coachella?

If an Applicant is chosen as a Passenger, they will need to notify Willa Air by April 13, 2022 (48-hours prior to departure) if they will be attending the flight. If a Passenger does not confirm by April 13, 2022, they will forfeit their seat on the flight and may be disqualified from future Willa Air flights, at Willa Air’s discretion. 

What information do Passengers need to submit prior to departure?

48-hours prior to departure, passengers will need to submit full name, current weight in lbs, proof of COVID-19 vaccination, a signed copy of the Terms & Conditions, and confirmation that they will provide a valid U.S.-government-issued photo ID on the day of departure for both the flight to and return from Coachella. 

What are the COVID-19 restrictions on Willa Air flights?

Willa Air requires proof of vaccination from all Passengers 48 hours prior to flight departure. Willa Air will comply with the local COVID-19 requirements of the State of California.

Can Willa users with overdrafts on their accounts fly Willa Air?

Willa users with any funds in overdraft on their Willa account will be disqualified from flying with Willa Air to Coachella.

What happens if any Participant violates these Terms?

Any violation by a Participant of any of these Terms, or any attempted fraud, misrepresentation, or abusive behavior by a Participant in connection with its participation in this Offer, in each case as determined by Willa in its sole discretion, will be subject to administrative or other legal action by Willa and/or appropriate governmental authorities. Such action may include, without limitation, the temporary suspension or permanent disqualification of a Participant’s ability to utilize their Willa Pay account or to participate in the Willa Air Offer.

Terms & Conditions of Carriage

Contract of Carriage

When you accept a ticket from or travel on Willa Air, you enter into a contract with us, and you agree to be bound by its terms. The terms of your contract are set forth in:

  • your Ticket; and
  • these Terms & Conditions of Carriage;

This document applies only to travel entirely within the United States of America and states the terms upon which Willa Air offers to transport Passengers.

Any reference to “Willa Air” in this contract refers to Willa Inc. 


Mercury Jets is an air charter broker operating on behalf of its customer, Willa Air, as defined by 14 CFR 295. The operator for this flight is Cirrus Aviation Services. Monarch Air Group LLC D/BA Mercury Jets (Mercury Jets) is NOT an aircraft operator. All aircraft are operated under part 14 CFR part 135 or 121, or the corresponding CAA regulations. Aircraft remains under the operational control of the charter operator at all times. Mercury Jets holds a non aircraft operator insurance of up to $1,000,000.00 USD.

Amendments To Terms & Conditions Of Carriage

Willa Air may amend these Conditions of Carriage at any time, except as provided by law. Your travel is governed by the rules that were in effect on the date you accepted your ticket; provided, however, that Willa Air reserves the right to apply rules currently in effect on the date of your travel where reasonably necessary for operational reasons and where the change in rule does not have a materially negative impact upon you. No Willa employee or ticketing agent has the authority to modify any provision of the Conditions of Carriage unless authorized in writing by a Willa corporate officer.


Applicable Full Fare means the one-way fares, whether specifically published or derived by construction, for the class of service designated in the Carrier's official general schedule for the aircraft, or cabin of the aircraft used by the Passenger.

Carrier means any air carrier shown as a participant in this tariff.

Days - Full calendar days, including weekend days and legal holidays (but not including the date that any notice is sent).

Dot Hazardous Materials Regulations means the hazardous materials regulations issued by the Materials Transportation Bureau of the Department of Transportation in Title 49 of the Code of Federal Regulations, Parts 171 through 177 (49 CFR 171-177).

Person with a Disability means any person who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of  such an impairment, or is regarded as having such an impairment. This term shall be further defined as required by applicable law, including 14 C.F.R. 382.3.

Personal Attendant means the travel companion of a Person with a Disability that is attending to the personal needs of the Passenger with a disability.

Round Trip means any trip, the ultimate destination of which is the point of origin, and which is legal routing and comprised of an outbound and return segment. Reservations for all segments of a trip for tickets issued at round-trip fares must be confirmed in the same (a single) Passenger name record (PNR)

Routing means the Carrier(s) and/or the cities and/or class of service and/or type of aircraft (jet or propeller) via which transportation is provided between two points.

Self-reliant means that a person does not require services related to a disability beyond that normally provided by the Carrier or beyond that which applicable law requires the Carrier to provide.

United States of America - The area comprising the 50 states; the District of Columbia; Puerto Rico; the U.S. Virgin Islands; American Samoa; Kanton; Guam; Midway and Wake Islands.


Willa Air is not liable for any injury, damage, loss, expense, indirect/special/consequential damages, or other irregularity caused by the defect of any vehicle or conveyance, or the negligence of any company or person engaged in conveying the Passenger or carrying out the arrangements for your trip or by accident, delay, flight schedule, change, cancellation, sickness, weather, strikes, war, quarantine, or any similar cause. Any claim shall be adjudicated in and governed by the laws of the state(s) in which we have our principal business location.

Personal Data

The Passenger recognizes that personal data has been given to Willa Air for the purposes of making a reservation for carriage, obtaining ancillary services, facilitating travel requirements, and making available such data to government agencies. For these purposes, the Passenger authorizes Willa Air to retain such data and to transmit it to its own offices, other Carriers, or the providers of such services, in whatever country they may be located. All Passenger information shall be handled in accordance with Willa’s Privacy Policy.


If the Passenger damages the interior or exterior of the aircraft, the Passenger, not Willa Air, is liable for the damage.

Refusal To Transport

Willa Air may refuse to transport any Passenger, and may remove any Passenger from its aircraft at any time, for any of the following reasons:

A) Government Request or Force Majeure

Whenever necessary to comply with any law, regulation or government directive or request; or when advisable in Willa Air’s sole discretion due to weather or other conditions beyond Willa Air’s control including Acts of God, strikes, civil unrest, embargoes, war, and other similar matters of force majeure.

B) Search of Passenger or Property

When a Passenger refuses to permit search of his person or property for explosives, weapons, dangerous materials, or other prohibited items.

C) Proof of Identity

When a Passenger refuses to produce positive identification on request;

D) Failure to Comply with Willa Air’s Rules or Contract of Carriage

When a Passenger fails or refuses to comply with any of Willa Air’s rules or regulations, or any term of the Contract of Carriage.

E) Passenger’s Conduct or Condition

Willa Air will not refuse to provide transportation to a Person with a Disability based upon the Passenger’s disability, except as allowed or required by law. Willa Air will not refuse to provide transportation based upon race, color, national origin, religion, sex, or ancestry. Subject to those qualifications, Willa Air may refuse to transport any Passenger, or may remove any Passenger from its aircraft, when refusal to transport or removal of the Passenger is reasonably necessary in Willa Air’s sole discretion for the Passenger’s comfort or safety, for the comfort or safety of other Passengers or Willa employees, or for the prevention of damage to the property of Willa or its Passengers or employees. By way of example, and without limitation, Willa Air may refuse to transport or may remove Passengers from its aircraft in any of the following situations:

  1. When the Passenger’s conduct is disorderly, abusive or violent, or the Passenger appears to be intoxicated or under the influence of drugs;
  2. When the Passenger interferes with the flight crew’s activities, or fails to obey the instruction of any member of the flight crew;
  3. When the Passenger has a contagious disease that may be transmissible to other Passengers during the normal course of the flight;
  4. When the Passenger’s behavior may be hazardous or creates a risk of harm to himself/herself, the crew, or other Passengers or to the Willa Air aircraft and/or property, or the property of other Passengers;
  5. When the Passenger is seriously ill, unless the Passenger provides a physician's written permission to fly; or
  6. When the Passenger’s conduct, attire, hygiene or odor creates an unreasonable risk of offense or annoyance to other Passengers

G) Recourse of Passenger

Passengers shall not engage in any conduct that would authorize Willa Air to refuse transport.

Smoke Free Service

Willa Air prohibits smoking and the use of all smokeless tobacco products (including e-cigarettes) on all flights.


A) You must present a valid ticket for transportation, which entitles you to transportation only between points of origin and destination via the ticketed routing.

B) Tickets are not transferable. The owner of the ticket and the Passenger are responsible for ensuring that the ticket accurately states the Passenger's name. Presentation of a ticket for transportation by someone other than the Passenger named on the ticket renders the ticket void.

Confirmation of Reservation

Confirmation of reservation must be sent by the Passenger to Willa Air no later than 48 hours prior to departure. Each Passenger will need to provide their name and their current weight and be willing to show a valid photo ID day of departure.


Notice of cancellation is required 48 hours prior to departure. If the Passenger fails to show up, they will not be compensated in any way, and they may be disqualified from future Willa Air flights, at Willa’s discretion. 


Government-issued photo ID’s are required prior to flight, along with current weight of the Passenger in lbs. Additionally, official travel documents (passports, visas, etc.) are the responsibility of each Passenger. All Passenger information must be received 48 hours prior to flight. Failure to do so may result in refusal to transport. All Passengers flying with Visas, Visa Waivers, and/or Recent Passport Submission with valid receipt and confirmation must fax documentation to our offices 48 hours prior to departure.

Baggage Allowance

On Willa Air flights, you may check one bag, and you may carry on one bag and one small personal item. A standard checked bag may be up to 50 lbs and 62 linear inches (per piece). 

Oversized Luggage and Items

Please let us know at least 48 hours prior to departure if you are bringing oversize or overweight items, such as heavy camera equipment, and/or would like to request to bring additional pieces of checked baggage.

Baggage Liability

1. General Limitation of Liability for Loss of, Damage to, or Delay in Delivery of Baggage 

Willa Air’s liability for loss, damage, or delay in the delivery of a Passenger's checked baggage, carry-on baggage, or other personal property tendered to Willa Air in connection with air transportation on Willa Air shall be limited to proven damage or loss. Actual value for reimbursement of lost or damaged property shall be determined by the documented original purchase price less any applicable depreciation for prior usage. Under no circumstances shall the liability for loss, damage, or delay in the delivery of baggage exceed $3,800 per Passenger. These limitations shall also apply to baggage or personal property if and to the extent accepted by Willa Air for temporary storage at a city or airport ticket office or elsewhere before or after the Passenger's trip.

2. Pre-existing Damage/ Ordinary Wear and Tear

Will Air is not liable for preexisting damage (including minor cuts, scratches, and broken zippers as a result of over packing) or for wear and tear resulting from ordinary handling of baggage.

Carriage of Persons With Disabilities 

Willa Air will make every effort to accommodate a Person with a Disability and will not refuse to transport a person solely based on the person’s disability, except as permitted or required by law. 

Governing Law; Entire Agreement; Limitation Of Liability

Any and all matters arising out of or relating to this Contract of Carriage and/or the subject matter hereof shall be governed by and enforced in accordance with the laws of the United States of America and, to the extent not preempted by Federal law, the laws of the State of California without regard to conflict of law principles, regardless of the legal theory upon which such matter is asserted. This Contract of Carriage, including the aforementioned questions and answers, and the Willa Pay Terms and Conditions Agreement, represents the entire agreement between the parties relating to transportation by Willa Air, and shall supersede all prior representations, understandings or agreements pertaining thereto, either oral or written. No other covenants, warranties, undertakings or understandings may be implied, in law or in equity.

Willa Air shall not be liable for any punitive, consequential or special damages arising out of or in connection with carriage or other services performed by Willa Air, whether or not Willa Air had knowledge that such damage might be incurred. Willa Air shall not be liable for any damage arising out of its compliance with any laws, government regulations, orders, rules, requirements or security directives or as a result of a Passenger’s failure to comply with such laws, government regulations, orders, rules, requirements or security directives or as a result of Passenger’s reliance on advice provided by Willa Air regarding such laws, regulations, orders, rules, requirements or security directives.

Election or failure by Willa Air to enforce any provision of the contract of carriage shall not constitute a waiver of its rights and remedies with regard to such provision or any other provision.